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NATÁLIA GONÇALVES
FOUNDER & CEO
Natália Gonçalves
I am the founder and CEO of Prime Emotions, a B2B DMC specialised in incoming groups to Portugal and Spain. Since 2010, I have been working with travel agencies, tour operators and international partners, creating programmes designed with care, authenticity and attention to detail.

I believe that a good journey begins long before the group arrives. It starts with the way we listen to the client, understand the profile of the participants and design an itinerary that makes sense — not only on paper, but also in real operation.

For me, quality is not synonymous with luxury. Quality means fluidity, honesty, local knowledge, good expectation management and the ability to find solutions when unexpected situations arise.

I am also a mother and a wife, and I truly value family moments. I enjoy good conversations around the table, a good glass of wine, gastronomy with identity and discovering new places. Very often, while exploring a destination, I find myself thinking: “How could I present this to my clients in an authentic and special way?”

At Prime Emotions, I lead with proximity, transparency and commitment, always aiming to make each client feel they are in good hands.

“The VALUE of things is not the time they last, but the INTENSITY with which they occur.  That is why there are unforgettable moments and UNIQUE people! "                                                             Fernando Pessoa

What can clients expect when they work with you and Prime Emotions?

Clients can expect a close, honest and committed partnership. At Prime Emotions, we do not simply send programmes and prices — we listen, ask questions, understand the profile of each group and work carefully to create proposals that make sense both commercially and operationally. They can expect transparency, clear advice and a practical approach. If something is not the best option, I prefer to say it openly and suggest a better solution. For me, trust is built through honesty, attention to detail and the ability to be present before, during and after the operation. Above all, clients can expect to feel supported, understood and in good hands.

What makes Prime Emotions different from other DMCs?

Prime Emotions is a small and specialised DMC, and that is one of our strengths. We are close to our clients, flexible in the way we work and deeply involved in each proposal and operation. What makes us different is the way we combine local knowledge, operational experience and a very personal approach. We do not believe in creating programmes that look good only on paper. We want itineraries that flow well, respect the rhythm of the group and offer authentic experiences without making the programme unnecessarily expensive or complicated. For us, quality is not about luxury. Quality is about care, honesty, good judgement, attention to detail and knowing how to find solutions when they are needed.

My contact details:
• E-Mail: natalia(at)Prime-emotions.com
• Mobil Phone: +351 913920777